Privacy Policy
Our approach
We handle personal data with transparency and keep only what we need. Our privacy policy follows the principles of the General Data Protection Regulation and the ePrivacy Directive.
What we collect
- Details you give us when you register or contact us, such as your name, date of birth, e-mail address and phone number.
- Your messages with us by e-mail, web chat or other channels.
- Your account transaction history.
- Login and traffic data, including location, browser and device data and activity logs.
- Documents we ask for to verify your account, process payments and prevent fraud, such as passport scans, payment slips and bank statements.
How we use it
We use your data to process your bets and transactions, provide our games and related services, support your account, carry out verification checks, meet our anti-money laundering duties and prevent fraud and abuse. We send promotional offers only to registered players who have agreed to receive them, and you can opt out at any time in your account settings or by contacting us.
Who receives it
We may share data with companies in our group and with business partners that help us run our services, such as providers of technical support, payment processing and game content. Team members who work with your data have signed confidentiality agreements.
Your rights
You can ask for access to the data we hold about you, correction of mistakes, deletion of data we no longer need, and restriction of processing. Some data has to be kept for a period to meet legal obligations. Our services are not intended for anyone under 18, and we do not knowingly collect data from children.
Security and retention
We use reasonable technical and organisational measures to protect your data, although no transfer over the internet is completely secure. We keep personal data only as long as needed for the purposes it was collected for, including legal, accounting and reporting requirements.
Changes
We may update this policy from time to time. Updates appear on this page, and continued use of our services after an update means you accept it.